Privacy Policy

We are Thistrict Ltd, a business based at 67 George Street, Edinburgh, EH2 2JG. This policy explains how we handle your personal information when you book an executive car or use our website. We act as the data controller for the information you provide to us. We take your privacy seriously because we know our clients value discretion and professional standards. Our work involves handling sensitive details like flight times and contact info for busy managers and delegations. We only collect what is strictly necessary to get the keys in your hand in under an hour. This document follows standard UK data protection laws and the UK GDPR. By using our services, you agree to the practices described here. If you have any questions about this policy, you can reach out to our team at booking@thistrict.com. We keep this document simple so you know exactly where your data goes.

We collect a few types of data to make our 55-minute delivery service work for you. When you request a quote or book a car, we ask for your name, work email, and phone number. To process a rental, we also need your flight number and a copy of your driving license. This is required by our insurance providers to cover you for professional use while driving in Scotland. We might also ask for a utility bill to verify your home address before the vehicle is handed over. If you use our website, we collect standard server logs. This includes your IP address and the type of browser you are using to visit us. We do not use this information to track you personally across the web. We only use it to make sure our site works well on mobile devices and desktop computers alike. We never buy data from third parties or use aggressive tracking methods. Everything we have is provided directly by you during the booking process.

We use your data to manage your car rental from start to finish. Your flight number allows us to track arrivals in real-time. This means we are ready at the terminal even if your plane is early. Your phone number is used for the driver to coordinate the meeting at the arrivals hall or your office. We share your license details with our insurance company to ensure the navy blue sedan is fully covered during your hire period. We also use your email to send receipts, rental agreements, and booking confirmations. We do not send marketing newsletters unless you specifically ask for them during your booking. Our team on George Street handles your data manually to ensure accuracy and privacy. We focus on getting you on the road quickly, so we do not waste time with unnecessary data processing. We might use your feedback for internal quality checks to maintain our 11-step inspection standard for the fleet.

We store your personal information on secure servers located within the United Kingdom. We keep your data only for as long as required by UK law and for insurance purposes. For example, we must keep rental agreements and insurance records for several years to satisfy tax and legal regulations. We do not sell your data to marketing firms or outside agencies. We only share information with partners who help us deliver the service. This includes our insurance providers and the digital platform we use for tablet-based paperwork. These partners are also bound by strict privacy rules and cannot use your data for their own purposes. When the legal retention period ends, we securely delete your information from our systems. We use industry-standard encryption to protect the files you send us, such as driving license photos or passport copies. Your privacy is a core part of our business model as a professional car hire provider.

You have several rights regarding the personal information we hold about you. You can ask for a copy of your data at any time to see exactly what we have on file at our Edinburgh office. If any details are wrong, such as an old office address or a misspelled name, we will fix them immediately upon your request. You also have the right to ask us to delete your data once your rental is finished, provided there are no legal or insurance reasons for us to keep it. To make a request, simply send an email to Alastair Graham or the booking team. We aim to respond to all privacy requests within 30 days. You also have the right to complain to the Information Commissioner's Office (ICO) if you feel we have handled your data incorrectly. We prefer to resolve things directly with our clients, so please contact our George Street office first if you have any concerns.